eServices Sign In - FAQs - My eGov - eGov (2024)

Emails are always sent by us within seconds of you making the request. The time it takes to deliver these emails depends largely on your email service provider. If you have not received the email from us, there are a number of possible reasons:

• The email may be in your Spam or Junk folder
  • Please check your spam and junk mail folders for the email.
• The email address was not recognised: we don't have an account associated with your email address.
  • Could you have used a different email address to create your account?
  • Consider creating a new account with your current email address.
• If you are using a corporate email address, the organisation may have blocked ouremail.
  • Ask your administrator to safelistemails fromno-reply-eServices@gov.ky.

The link we send you in an email is valid for 30 minutes, and will only work the first time it is used. Please make sure that you don’t preview the link prior to opening it. For example, if you long-press a link in an email on many mobile-device email apps, it may give you a preview of your password reset page, and doing this “uses up” the link.

We have also seen corporate email gateways performing security checks on the links we send, and in effect using up the link prior to delivering it to the recipient. If you suspect that this might be the problem, please ask your IT administrator to configure their gateway to trust emails fromno-reply-eServices@gov.ky, or links that lead to thehttps://am.online.gov.kydomain.

If you would like to try again, please clickhere.

JobsCayman uses the same username and password as eServices, but there are some important differences. If you are able to sign into eServices Sign In but not able to sign in to JobsCayman, please check the following:

• JobsCayman passwords expire after one year. If you think your password may have expired, try changing your password here.
• Check that you are signing in with your JobsCayman username, which is not always the same as your email address. Check your eServices Profile and ensure that you are signing in to JobsCayman with your username and password. eServices will accept your email address in place of your username; JobsCayman will only accpet your username.

If you are sure that you are signing into JobsCayman with your correct username and password, and that your password has been changed in the last year, then please contact eServices Support for advice.

Cayman Islands Government has deployed firewalls to protect our systems from potential threats. These firewalls occasionally block legitimate access to our applications. If you see a message that your access to a page has been blocked because of a potential security concern, there are a couple of things you can try:

• Please ensure that the browser that you are using is up-to-date. Older browsers may not support the level of encryption required by our systems. Update your browser, or try using a different browser to access our systems.
• It is possible that the IP address that you are connecting from has been flagged as a potential risk. Try connecting from a different network. For example, try connecting using a mobile device on a mobile network instead of from your home or office internet connection. IP addresses in specific geographies around the world tend to be more prone to being flagged as a risk.

If you are still unable to connect, please contact eServices Support, quoting the reference provided. Please also provide us with the IP address from which you are trying to connect. You can find this by browsing tohttps://whatismyipaddress.com/and looking for your IPv4 and IPv6 addresses on that page.

The most frequent problem that our customers have with registering is when our email is not received.

We always send the registration email within seconds of the registration request being submitted, so if you are not receiving your email it is almost certainly because it is being blocked by your company or email provider, or because it is being filed as junk mail.

• The email may be in your Spam or Junk folder
  • Please check your spam and junk mail folders for the email.
• The email address was entered incorrectly
  • Please try registering again, ensuring that you have typed the email address accurately.
• If you are using a corporate email address, the organisation may have blocked ouremail.
  • Ask your administrator to safelistemails fromno-reply-eServices@gov.ky.
  • Consider using another email address outside your organisation. For personal matters, we recommend using a personal email address.

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