Return and Refund Policy
Thank you for shopping at Lotus and Willow LLC.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable to any products you purchased with us.
As an authorized dealer of the various brands on Our website, Lotus and Willow LLC collaborates with different Partner Brand Suppliers and dropships their products directly from them. In line with this, We entrust the responsibility of handling all customer support inquiries related to their respective products to the Suppliers. This includes matters concerning returns, refunds, and cancellations, as the Suppliers maintain control over their own policies in these areas.
Whenever We receive a request or question specifically regarding a product from one of Our Partner Brand Suppliers we promptly redirect the inquiry to the Supplier's dedicated customer support team for assistance.
The pricing and policies for all sale items are determined solely by each individual Partner Brand Supplier, and are subject to change at the Supplier's discretion. Lotus and Willow LLC does not have control over these aspects.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Lotus and Willow LLC, located at 5810 Shelby Oaks Dr..
- Goods or Products refer to the items offered for sale on the Service.
- Partner Brands Supplier refers to the suppliers of each product.
- Orders mean a request by you to purchase Goods from us.
- Service refers to the Website.
- Website refers to Lotus and Willow, accessible from https://lotusandwillow.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Please contact us at support@lotusandwillow.com within 7 days to confirm the cancellation policy for the order you wish to cancel.
As previously stated, each Supplier has their own policies that must be adhered to. We suggest you read each product description carefully, as the terms for cancellation are sometimes (depending on the Supplier) stated therein. If you are unsure, please contact us, and we will be happy to assist you.
The deadline for canceling an Order depends on each individual Brand supplier. Please email: support@lotusandwillow.com, and we will contact the Supplier to provide you with the necessary information.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email: support@lotusandwillow.com
Before a refund is issued from Lotus and Willow LLC, we will always confirm with the Suppliers of the product that the refund is approved.
This is to ensure that the You have met the terms and conditions before the payment is returned.
You will be informed of the Suppliers' terms and conditions by the Supplier and how they are to be met.
We'll initiate your refund immediately upon approval of the Supplier. We will use the same means of payment as you used for the Order.
Refund Timing
The timing of the refund may vary depending on the Supplier and their policies. You will be informed of the refund timing by the Supplier directly when You initiate a refund request.
Conditions for Returns
In order for the Goods to be eligible for a return, email: support@lotusandwillow.com, and we will put you in contact with the customer support team of the Partner Brand Supplier of the purchased Goods to ensure that your purchase meets their terms and conditions.
Each Supplier reserves the right to refuse returns of any merchandise that does not meet their return conditions at their own discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to each Supplier. We allow the suppliers of each product to handle all customer service pertaining to their products, as the supplier controls their own return/refund/cancellation policies.
Contact us by email: support@lotusandwillow.com, and we will assist in connecting you with the correct Supplier customer support team to process your request.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. The supplier will inform you of their returns/refund policy in order to receive your refund for the returned Goods.
Gifts
In order for the Goods to be eligible for a refund/return, email: support@lotusandwillow.com, and we will put you in contact with the customer support team of the Partner Brand Supplier of the purchased Goods to ensure that your purchase meets their terms and conditions.
Each Supplier reserves the right to refuse refund/returns of any merchandise that does not meet their return conditions at their own discretion.
Received the Wrong Item
If you have received the wrong item, color, or size, we will be sure to get a resolution for you. Email: support@lotusandwillow.com immediately upon delivery, so that we can contact the Supplier to help make your order right. We require a photo(s) of the wrong item received. The Supplier may require the wrongly received item to be returned when providing a resolution. However, you will be informed of the Supplier's policy by the Supplier's customer support. We reserve the right to refuse to service any wrong item reported more than 30 days after the delivery date.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: support@lotusandwillow.com
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